The Dunning- Kruger Effect- Cognitive Bias

“The problem with the world is that the intelligent people are full of doubt, while stupid ones are full of confidence.” – Charles Bukowski

And now for something a little different.

Stretching our necks a bit and looking into the Okanagan Area, this newsletter highlights numerous jobs, services and information sources to help anyone looking for new opportunities.

LABOUR MARKET NEWSLETTER 

One of the greatest joys for us at the Skills Centre is to learn.  Consider our tagline: “

“when planning for a year plant corn

when planning for a decade plant trees

when planning for a lifetime, train and educate people”

This past week, and continuing into next week, we are fortunate to be participating in the premiere learning event, Cannexus which is an annual conference of the CERIC organization.  Attendance at this conference pre-covid was cost prohibitive, however if there is to be a silver lining in this pandemic, it is that many opportunities have gone “online” bridging the great geographical divide.  So we jumped at the opportunity.

The insights we have garnered so far are immeasurable, but today we will talk about one.  What will be the future of work?

Consider these statistics

• 50% of employees will need reskilling or upskilling to meet future demands
• Technology will become pervasive: Artificial intelligence, Robotics will be key drivers
• Digital skills will be essential “just to access information”
• Canadian employers lag the rest of the world in providing learning opportunities to their employees: this will impact our competitiveness on the global stage
• Employers will need to build learning into the flow of work: embedded learning
• All of us need to get used to becoming Novices again and again.  We must be prepared to challenge our competency, while we are learning

Preparation for the future of work should be occurring now. 

To quote Steven Covey: “If you don’t choose to do it in Leadership time upfront, you will do it in Crisis Management time down the road.”

With the speed of information these days, traditional business models are requiring adaptations more frequently when life was slower.  Long term survival is directly tied to your ability to adapt and change.   Learning is the key.

Have you ever wondered how conversations can spiral out of control?   How easily conflict can arise? How innocent emails can cause misunderstandings? 

Is it possible the change needs to occur at the “Receiver” rather than the “Sender“?

As human beings we have brains that are storing our unique experiences and understandings of the world around us. 

As close as sharing an experience might be, our experiences are entirely unique and can form how we send and receive information from that point on.

Consider a worker who was bullied as a child.  Without a shift in perspective, every time a Supervisor uses a quick tone, or seems “short” to that worker, it is filtered through the perception that the worker isn’t liked by the Supervisor, or the Supervisor is picking on the worker etc.   This is over simplified of course, but it highlights how important it is for us to shift our thinking, in order to see things through a positive lens, and afford us the opportunity to respond in kind, and avoid misunderstandings.

The Achieve Centre for Leadership & Workplace Performance has developed a very easy to follow process about Dealing with Conflict. 

The premise is to SHIFT JUDGMENT TO CURIOSITY.

First you notice what happened: THEN    Become curious about their intention AND FINALLY Assume the best about the other person.

WATCH THE MAGIC HAPPEN. 

Here’s to a future filled with Calmness and Kindness.

Abraham Maslow was an American psychologist who created the Hierarchy of Needs, a theory which argued that psychological health was dependent on the fulfilling of needs in order of priority. This theory put forward the idea that humans must have their basic needs met in order to pursue their own personal growth and development. The needs in Maslow’s theory are, in order:

1. Survival – These are biological needs such as food, water, shelter, sleep.
2. Safety – This need requires stability, security, order, law, and protection from elements.
3. Belonging – This is a need for friendship, love, affection, and intimacy
4. Importance – The need to achieve and master things, independence, and self-respect
5. Self-Actualization – This is the need that requires people to fulfill their potential and what they believe they’re capable of.

These needs are the basis for human survival and growth. But look closer at them. They play a large part in employee engagement levels and how your employees are engaged and motivated within your company. Let’s break it down and see how this works:

• Survival– We know this is a basic need. This includes the need to have a job, a salary that pays the bills, and a sense of financial independence.
• Safety– When we have jobs, we need to know that they are  With the way the job market is nowadays, it’s hard for many to move past this second most basic need. It also causes individuals to need structure in the workplace, with a chain of command and a process for their duties so they feel confident that they’re doing their job correctly.
• Belonging– People need to feel like they’re part of a team, that they are a part of something bigger. As employees, humans need to know their individual contributions are valued by the company. If your organizational is setup around team principles, then this sense of belonging and “camaraderie” should come almost naturally.
• Importance– This need dovetails into the “belonging” need in the sense that individuals need to feel like they’re important to a team, projects, and the overall organization. This need is most prevalent inside of larger companies where the need to engage employees on a personal level becomes harder and harder for higher level management.

Self-Actualization– Most employees have some level of ambition and want to achieve more than where they’re currently positioned. Giving them opportunities for growth, learning, leadership and advancement gives them all of the tools they need to begin to self-actualize within your company’s walls. When they reach this point, and are taking full advantage of the tools made available to them, they inspire others along the way and create a ripple effect of employee engagement.

These needs are critical for the fulfillment of a satisfying professional life and career, so how can you provide this type of environment for your employees?

1. Pay your employees a livable wage.

2. Don’t make them feel as if their job is on the line all the time.

3. Have a strong organizational structure that promotes teamwork and inclusion.

4. Make them feel important. This is where things like employee recognition come into play so strongly. When your employees perform well, let them know it. Recognize them publicly for their accomplishments and reward them for what they’ve done. The public recognition lets the employee know their performance is important and that it matters. Incentive programs also work well here because they give employees tangible rewards for their performance. When someone receives a reward, they emotionally connect that reward to their jobs and feel important and accomplished because of it.

5. Self-actualization is realized because when employees feel important and recognized, they feel like they can take on more ownership of their role, and more of a leadership role within their company. This kind of employee is incredibly beneficial to the health of employee engagement because their enthusiasm and attitude actually inspire others to want to perform on their level.

Organizations that strive for self-actualization enjoy…

• 200% more net annual income
• 51% lower turnover
• 43% more productivity
• 59% more creative ideas
• 57% less sick leave
• 12% higher customer satisfaction ratings
• 35% less down time

If you’d like to know more about hierarchy of needs and how it can help increase employee engagement in your workplace, call Proactive Insights today at 1-212-252-2257 or email us at contact@proactiveinsights.com

January seems to be the perfect time to try on some truth.  Buckle up and lean in because this work is not for the faint of heart.  In a world that is now socially “perfect” and celebrates a life like Marie Kondo’s organized perfection, it’s easier to avoid, overwork, indulge, spend, game, binge, neglect, OCD clean, micromanage everything else but you.  This side stepping can be easier than the necessary self-work of humaning.   Loving and embracing the average, dark and real is WORK. The un-insta worthy veil needs to be lifted now and again for a little peek.  Create brave and safe space for you to explore your perfect imperfection.  Promise… this time to invest in yourself, question, embrace those nagging truth-aches will be invaluable.  Sit with and allow discomfort, shame, vulnerability and evoke all the feels. Don’t leave this planet only using a few of the emotions… explore them all!!   Only the Brave attempt to do the necessary work of a human being.  TAKE A BREAK FROM  human doing.   We think Brene says its best…

Once you’ve danced to your song a time or two, you give permission to the world to do the same.  If you are curious and hungry for more… Brene has a host of gorgeous resources, and her podcasts are just brilliant.  She is a Brave Leader that promotes truth, rumbles with shame and harnesses a bright light for humans to invite courage thru the walls of vulnerability.  Take Good Self-Care Friends~

Would you have the ability to answer this?

Princeton and Area really shines in this department!!! But… Perhaps this will generate some good hearted conversations and thoughts on some New Years Goals!! Valuable contributions to your Communities have proven enormous benefits for the giver and the receiver.   Think about what you want to contribute to the world…Service by all means is the real work of humans. Evidence
suggests that volunteering has a positive effect on social psychological factors, such as one’s sense of
purpose. In turn, positive social psychological factors are correlated with lower risks of poor physical
health. Volunteering may enhance a person’s social networks to buffer stress and reduce risk of disease.
This connection between volunteering, social psychological factors, and social networks has been captured by what has been termed “social integration theory,” or “role theory,” which holds that an individual’s social connections, typically measured by the number of social roles that an individual has, can provide meaning and purpose to his or her life, while protecting him or her from isolation in difficult periods. However, research also suggests that volunteer activities offer those who serve more than just a social network to provide support and alleviate stress; volunteering also provides individuals with a sense of purpose and life satisfaction.

Here are a few great quotes on Service of others: (thank you Google)

1. “The best way to find yourself is to lose yourself in the service of others.” – Mahatma Gandhi
2. “The end of all knowledge should be service to others.” – Cesar Chavez
3. “Without service, we would not have a strong quality of life. It’s important to the person who serves as well as the recipient. It’s the way in which we ourselves grow and develop.” – Dorothy Height
4. “Everybody can be great because everybody can serve.” – Martin Luther King, Jr.
5. “There are many wonderful things that will never be done if you don’t do them.” – Charles Gill
6. “Leadership is service, not position.” – Tim Fargo
7. “Help others and give something back. I guarantee you will discover that while public service improves the lives and the world around you, its greatest reward is the enrichment and new meaning it will bring your own life.” – Arnold Schwarzenegger
8. “Being of service to others is what brings true happiness.” – Marie Osmond
9. “Give your hands to serve, and your hearts to love.” – Mother Teresa
10. “It’s easy to make a buck.  It’s a lot tougher to make a difference.” – Tom Brokaw
11. “The more we give away, the more is given to us.” – Wayne W Dyer
12. “The purpose of human life is to serve, and to show compassion and the will to help others.” – Albert Schweitzer
13. “As we lose ourselves in the service of others we discover our own lives and our own happiness.” – Dieter F. Uchtdorf
14. “Small acts, when multiplied by millions of people, can transform the world.” – Howard Zinn
15. “Service to others is the rent you pay for your room here on Earth.” – Muhammad Ali
16. “Everyone has a purpose in life and a unique talent to give to others. And when we blend this unique talent with service to others, we experience the ecstasy and exultation of our spirit, which is the ultimate goal of all goals.” – Kallam Anji Reddy
17. “Always render more and better service than is expected of you, no matter what your task may be.” – Og Mandino
18. “Service doesn’t have to be big and grandiose to be meaningful and make a difference.” – Cheryl Esplin
19. “Life’s most persistent and urgent question is: What are you doing for others?” – Martin Luther King, Jr.
20. “There is nothing small in the service of God.” – St. Francis De Sales
21. “Earn your success based on service to others, not at the expense of others.” – H. Jackson Brown Jr.
22. “There is incredible value in being of service to others.” – Elizabeth Berg
23. “I slept and dreamt that life was joy. I awoke and saw that life was service. I acted and behold, service was joy.” – Rabindranath Tagore
24. “You have two hands: One to help yourself, the second to help others.” – Audrey Hepburn
25. “Help the life of one person and you can help the community.” – Steven Sawalich
26. “Some of our finest work comes through service to others.” – Gordon Hinckley
27. “To give real service, you must add something which cannot be bought or measured with money.” – Douglas Adams
28. “Love in action is service to the world.” – Lynne Namka
29. “Do some selfless service for people who are in need. Consider the whole picture, not just our little selves.” – Nina Hagen
30. “A life of significance is about serving those who need your gifts, your leadership, your purpose.” – Kevin Hall
31. “If you really want to receive joy and happiness, then serve others with all your heart. Lift their burden, and your own burden will be lighter.” – Ezra Taft Benson
32. “Our rewards in life will always be in direct ratio to our service.” – Earl Nightingale
33. “Do your little bit of good where you are; it’s those little bits of good put together that overwhelm the world.” – Desmond Tutu
34. “He profits most who serves best.” – Arthur F. Sheldon
35. “The thing that lies at the foundation of positive change, the way I see it, is service to a fellow human being.” – Lee Iacocca
36. “Whoever renders service to many puts himself in line for greatness – great wealth, great return, great satisfaction, great reputation, and great joy.” – Jim Rohn
37. “Those who are happiest are those who do the most for others.” – Booker T. Washington
38. “Joy can only be real if people look upon their life as a service and have a definite object in life outside themselves and their personal happiness.” – Leo Tolstoy
39. “All other pleasures and possessions pale into nothingness before service which is rendered in a spirit of joy.” – Mahatma Gandhi
40. “You can start right where you stand and apply the habit of going the extra mile by rendering more service and better service than you are now being paid for.” – Napoleon Hill
41. “As far as service goes, it can take the form of a million things. To do service, you don’t have to be a doctor working in the slums for free, or become a social worker. Your position in life and what you do doesn’t matter as much as how you do what you do.” – Elisabeth Kubler-Ross
42. “Service brings satisfaction.” – James Cash Penney
43. “Don’t ever forget that you’re a citizen of this world, and there are things you can do to lift the human spirit – things that are easy, things that are free, things that you can do every day: Civility, respect, kindness, character.” – Aaron Sorkin
44. “Start where you are. Distant fields always look greener, but opportunity lies right where you are. Take advantage of every opportunity of service.” – Robert Collier
45. “It is the greatest of all mistakes to do nothing because you can only do little – do what you can.” – Sydney Smith
46. “Never worry about numbers. Help one person at a time, and always start with the person nearest you.” – Mother Teresa
47. “I am only one, but I am one.  I cannot do everything, but I can do something.  And I will not let what I cannot do interfere with what I can do.” – Edward Everett Hale
48. “So long as we love we serve; so long as we are loved by others, I would almost say that we are indispensable; and no person is useless while he has a friend.” – Robert Louis Stevenson
49. “How wonderful it is that nobody need wait a single moment before starting to improve the world.”- Anne Frank
50.  PUT YOUR OWN QUOTE ON SERVICE HERE: “_______________________________”

Let us help you set the mood with one of our music channels and favorite fires on Youtube…

https://youtu.be/2Ieg3yFcaaw?t=12

Clearly The Princeton SKILLS Centre values

The Future of Jobs Report from the World Economic Forum:-)

WHY??? Well Princeton… it maps the jobs and skills of the future, tracking the pace of change. It aims to shed light on the pandemic-related disruptions in 2020, contextualized within a longer history of economic cycles and the expected outlook for technology adoption, jobs and skills in the next five years.  Below we have selected a few key slides to highlight Emerging Skills for Canada.  We welcome you to our centre to discuss how you may want to pivot or enhance your teams Career skill sets in this ever-changing and rapid-paced Labour Market. 

The entire report can be downloaded in the link at the bottom of our article. 

For the full report click the hyperlink below!

Future of Jobs Report 2020

Originally the word “chasm” was in the place of the word “opening”.  However the more this blog topic developed the realization that the “chasm” created an “opening” became more apparent.  An opening for change, or opening for growth, or opening for accomplishment, lies in that space in between.

Motivation is what causes us to act, whether it is getting a glass of water to reduce thirst or reading a book to gain knowledge or motivation to follow Provincial Health Guidelines to avoid spreading illness, motivation to go to work consistently to avoid discipline…to name a few.

There actually are differing types of motivation as well.  Well documented is motivation that is internally driven (the desire to be more healthy driving the motivation to exercise and eat well), or motivation that is externally driven (your boss telling you to improve your email communications, so you double check the spelling and grammar before hitting the send button).  There are also subsets of motivation:

• Rewards/Incentives – “I want to get (specific reward), so I’m going to do (action).”
• Fear of Consequences –“I want to avoid (bad thing), so I’m going to do (action).”
• Achievement – “I want to achieve (triumph, milestone, award, public recognition), so I’m going to do (action).”
• Growth – “I want to feel like I am continually improving, progressing, moving forward, so I’m going to do (action).”
• Power – “I want to feel strong, powerful and influential, so I’m going to do (action).
• Social factors – “I want to feel a sense of belonging, like I am part of a tribe, coven or community, so I’m going to do (action).”

Tapping into what motivates you can help you get through those things that “have to be done”, but they are less than thrilling to you or to accomplish those big things with big rewards.  Motivation is in play, in every moment, of every day.  It is the small things, and it is the great strides.  It is easy and undetectable, and it is difficult and stretches our character.  Employers discovering the motivations of its employees can aid in designing environments and experiences that will bring the best out of the workforce.  Some members of the workforce do it on their own in nearly all situations, others need the coaching and partnership of a supervisor.  This also will require Employer motivation to engage with and get to know the workforce.

Finding out what your motivators are and then changing the narrative on situations that require your engagement so they align with your motivators can go a long way to helping you achieve your goals.  For example, some people join an exercise class because of the social motivators.  They join and stay in the class, because they like the camaraderie, and that social connection fuels their motivation for the exercise.   What if some people are not motivated by the social connection, is there no motivation to join?  The motivation narrative is different, because they perhaps are motivated by the rewards of improved health, energy and feeling of strength.  Acknowledging the motivator can aid in staying the course.  When there is a temptation to quit, try to connect with the reasons for starting in the first place. 

Need Motivation? Find Your Why