Have you ever wondered how conversations can spiral out of control?   How easily conflict can arise? How innocent emails can cause misunderstandings? 

Is it possible the change needs to occur at the “Receiver” rather than the “Sender“?

As human beings we have brains that are storing our unique experiences and understandings of the world around us. 

As close as sharing an experience might be, our experiences are entirely unique and can form how we send and receive information from that point on.

Consider a worker who was bullied as a child.  Without a shift in perspective, every time a Supervisor uses a quick tone, or seems “short” to that worker, it is filtered through the perception that the worker isn’t liked by the Supervisor, or the Supervisor is picking on the worker etc.   This is over simplified of course, but it highlights how important it is for us to shift our thinking, in order to see things through a positive lens, and afford us the opportunity to respond in kind, and avoid misunderstandings.

The Achieve Centre for Leadership & Workplace Performance has developed a very easy to follow process about Dealing with Conflict. 

The premise is to SHIFT JUDGMENT TO CURIOSITY.

First you notice what happened: THEN    Become curious about their intention AND FINALLY Assume the best about the other person.

WATCH THE MAGIC HAPPEN. 

Here’s to a future filled with Calmness and Kindness.